Quality Management Professional
Adrienne McLean
B.Sc. (Hons) — University of Sydney
Trained Internal Auditor
Cert IV WHS
Adrienne McLean is a seasoned Quality Management professional with a career built on building rigorous, auditable systems that stand up to scrutiny. From serving on executive committees driving ISO 9001 implementation from the ground up, to leading organisations through the full cycle of external audit preparation and delivery, Adrienne brings both strategic vision and hands-on operational depth.
Her work spans multiple ISO frameworks and industries, with a consistent focus on embedding quality culture — not just compliance documentation — into the organisations she serves.
Where Adrienne Delivers
System Implementation
Adrienne has built quality management systems from inception, including serving on an executive committee to implement ISO 9001 across complex corporate environments. She understands what it takes to embed a system, not just document one.
Audit Readiness & Delivery
A trusted guide through the entire external audit lifecycle — from readiness assessments and gap analysis to real-time liaison with auditing bodies. Organisations she has worked with achieve audit outcomes with confidence.
Workplace Health & Safety
Combining a Certificate IV in Workplace Safety with working knowledge of ISO 45001, Adrienne integrates safety management into broader quality frameworks, creating cohesive and compliant systems.
Standards Familiarity
ISO Frameworks
Deep experience from executive-level implementation through ongoing management and external audit. Adrienne has led organisations from first principles to certification.
Comprehensive understanding of OHS management systems, supported by a Certificate IV in Workplace Safety and hands-on compliance experience.
Familiar with the specific competence and impartiality requirements for laboratory accreditation and the rigorous documentation standards it demands.
Working knowledge of environmental management frameworks, supporting integrated management system approaches across quality, safety, and environment.
Industry Experience
Certifying & Accreditation Bodies
Certification & StandardsExperienced working with SAI Global as a certification body for ISO management system audits, understanding their audit methodologies and reporting requirements.
Total Quality CertificationFamiliar with TQCSI’s certification processes, an Australian-owned certification body known for its practical, industry-focused approach to ISO compliance.
National Assoc. of Testing AuthoritiesWorking knowledge of NATA’s accreditation framework, particularly relevant to ISO 17025 laboratory environments and the specific technical requirements NATA assessors apply.
Methodology
Continuous Improvement
Kaizen
Change for the Better
Adrienne applies Kaizen principles to continuous improvement projects, driving incremental, sustainable change across processes and teams. Rather than imposing top-down transformation, she works with people at every level to surface improvement opportunities, reduce waste, and build a culture where quality is everyone’s responsibility — not just the Quality Manager’s.
The Deming Cycle
Plan · Do · Check · Act
The PDCA cycle sits at the heart of ISO-based management systems, and Adrienne uses it as a practical engine for improvement — not a theoretical framework. From planning corrective actions and implementing process changes, through to checking outcomes against objectives and acting on what the data shows, she ensures improvement efforts are structured, measurable, and permanent.
What Adrienne Can Do For You
Capabilities
- Lead ISO management system implementation from the ground up
- Conduct internal audits as a trained and qualified internal auditor
- Prepare organisations thoroughly for external certification audits
- Liaise directly with external auditing bodies on your behalf
- Identify and remediate non-conformances before they become findings
- Develop and document quality policies, procedures, and work instructions
- Build integrated management systems spanning quality, safety, and environment
- Train and coach internal teams on quality management principles
- Facilitate management review processes
- Advise on risk-based thinking and opportunity identification within ISO frameworks
- Lead continuous improvement projects using Kaizen and PDCA methodologies
- Manage audits with SAI Global, TQCSI, NATA and other certification/accreditation bodies
- Experience in Business Development
Qualifications & Training
University of Sydney
Qualified to conduct formal internal audits against ISO management system standards
Nationally recognised qualification in occupational health and safety practice
Including executive committee appointment for ISO 9001 implementation from inception